This page covers our dispatch, shipping and collection policies for purchases made on this website. Different policies may apply to goods purchased through our eBay and Etsy stores.
2026 Update: Orders placed via our website can only be delivered to the billing address for the payment card used during checkout. If your billing and delivery addresses do not match, your order may be referred to our accounts team for further checks.
We aim to dispatch orders within one to three working days of receiving payment. Our team picks and packs orders Monday to Friday, but during busy periods, it may take us a little longer to ship your coins.
If one of our coins cannot be dispatched within our standard window (e.g. pre-order items), this will be indicated on the product page and at checkout.
We do not offer guaranteed next-day delivery, and we cannot guarantee delivery by or on a specific date, though we will do our best to fulfil specific requests.
The majority of our UK orders are sent via Royal Mail using different services depending on the value of your purchase.
We do not offer next-day delivery. Royal Mail services advertised as 'next day' promise delivery the next day after dispatch, not the day after you place your order.
Separate orders made within 24-48 hours of each other will be combined unless you contact us to request otherwise. High-value orders may be split into multiple parcels.
If you require expedited dispatch or special delivery arrangements, please contact our team before making your purchase, and we will do our best to assist.
For international orders with a value under £500, we charge a flat £15 fee to cover shipping and insurance. Orders valued at over £500 incur a £50 shipping fee, applied at checkout.
We use Royal Mail for most international orders, but large or high-value deliveries may be shipped via other well-known courier services, including DPD, UPS, Parcelforce and FedEx.
We do not deliver to Afghanistan, Belarus, Burma (Myanmar), the Central African Republic, Cuba, the Democratic Republic of Congo, Ethiopia, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Syria, Venezuela, Yemen, or Zimbabwe.
Orders with a value over £20 are sent via tracked delivery services. Once we have dispatched your order, you will receive an automated email with a tracking number.
It may take a few hours after dispatch for full tracking information to show up in the Royal Mail portal. If you are not able to track your parcel 48 hours after dispatch, please contact us.
We primarily use recyclable and/or biodegradable materials to package orders.
Our boxes and padded envelopes are securely filled and sealed to ensure your coins will not rattle, open or sustain damage during transit.
All orders are picked and packaged under closed-circuit cameras and weighed before dispatch.
If you suspect your parcel has been tampered with or damaged during transit, do not sign for delivery; ask the courier to initiate a damage report on their handheld device.
If you discover damage after signing for your parcel, please report it to us as soon as possible. If the postal packaging shows significant damage, please take photos before opening the parcel.
If your order has not arrived, then we recommend contacting the courier in the first instance. If your delivery cannot be located by the courier, please contact our team, who will work with our delivery partners to investigate the issue. Please note that we cannot accept any liability for loss once a package has been accepted by any person at the delivery address.
Please contact us as soon as possible if you would like to cancel, exchange or return your order. Further details about these services can be found in our Returns & Refunds guide.
If Royal Mail are unable to obtain a signature for your signed-for parcel, they will leave an attempted delivery notification card. This allows you to collect from your nearest sorting office or organise a re-delivery at your convenience. Other carriers offer similar services.
If you are away during the likely delivery window and would like your dispatch rescheduled, please contact us as soon as possible. Unfortunately, we are unable to rearrange the delivery date once your order has been dispatched.
We are not able to offer a click-and-collect service for orders placed on our website. Stock is not stored onsite and cannot be collected from our Royal Wootton Bassett offices. For custom or wholesale orders, please contact our team to discuss appointment-based pick-ups.
Our packing materials and labels are all discrete and minimally branded with no indication of the contents to the casual observer. For customs purposes, we are required to declare the value and contents of your package on the paperwork included with international orders.
It may take a few hours after dispatch for full tracking information to show up in the Royal Mail's online parcel tracking portal. If you are not able to track your parcel 48 hours after dispatch, please contact us.
