This page explains how we facilitate returns, refunds, and order cancellations in line with your consumer rights.
Our policies vary, depending on the type of product you have purchased. There are some circumstances in which we cannot process returns, exchanges, or cancellations, and we have outlined them below.
If you are planning to return an item, for whatever reason, we ask that you contact us in the first instance.
If you contact us within 14 days of receiving your order to request a return, we can issue a refund or exchange in most cases.
To return items to The Britannia Coin Company for a refund or exchange, please package the item securely and address the package to: FAO: Returns, The Britannia Coin Company, 29 High Street, Royal Wootton Bassett, Wiltshire, SN4 7AA
Enclosing a note listing your name and order number (found on your dispatch note and confirmation email) helps us process your return faster. We may ask for proof of purchase.
Return postage costs are the customer's responsibility, except where the product is found to be faulty, misdescribed or damaged. More information on returning faulty and damaged items can be found below.
Returned coins should be in the condition they were sent, unless a postage issue (e.g. damage to a package) has been reported. Pre-dispatch photographs, taken for our records, will be used to confirm the item's original condition. All associated mint packaging, like card boxes and certificates, should also be returned in dispatch condition.
Refunds for products you return to us will be issued to the payment method used to purchase the items, minus the outgoing postage cost if relevant. Refunds will be issued within 14 days of items being received in our offices.
Please note that unless your item is faulty or otherwise not as described, we cannot refund any outgoing postage costs or other costs incurred when making your return.
If you would prefer to exchange an item you have purchased for a different product, please contact us before posting a return. We ask you to do this because we cannot always guarantee your preferred product will be available.
Please note that postage costs for exchanging non-faulty products are the customer's responsibility.
Please inform us as soon as possible if you want to change or cancel your order. Cancellations and changes cannot be processed once your item has been dispatched.
The prices of some of our products are determined by live precious metal spot rates, meaning that they will vary as the prices of gold, silver, or platinum rise and fall. Variably priced products, including bullion coins, are clearly identified on the product page and during checkout.
Because the prices of these products are dependent on fluctuations in financial markets beyond our control, they are exempt from standard consumer regulations relating to cancellation and returns, as defined under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000. This means there is no statutory right to a return or cancellation for such products.
If you wish to cancel an order for a variably priced item you have paid for, a charge of 2.5% of the total order value, plus a fee covering consequential loss arising from market changes, will be deducted from your refund.
The exception to this is if a variably priced product is faulty or contains less precious metal than stated. In which case, we will offer a full and unconditional refund, including postage costs.
If a product purchased through our website is faulty or misdescribed, you are entitled to a refund or exchange. We can also offer a partial refund or credit towards a future purchase if that is preferred.
To report a faulty item, please contact our team, who can offer pre-paid postage labels at our cost if you wish to make a return.
We cannot guarantee that any raw coin we sell - whether in new or pre-owned condition - will achieve a specific grade when submitted to a third-party grading service like NGC or PCGS. We do not consider coins faulty if they do not achieve a perfect 'PF 70' or similar.
Older coins can display surface features such as toning or milk spots: these issues are especially prevalent in UK silver proof coins. Our guide to buying pre-owned coins explains this in detail, and we do not consider minor toning or marks to constitute a fault.
We sell historic coins in a range of grades and seek to carefully describe the condition and grade that you can expect. All historic coinage will show some evidence of toning, wear and/or handling, including proof strikes, and we consider this a feature, not a fault.
If you suspect your parcel has been tampered with or damaged during transit, do not sign for delivery; ask the courier to initiate a damage report on their handheld device.
If you discover damage after signing for your parcel, please report it to us as soon as possible. If the postal packaging shows significant damage, please take photos before opening the parcel.
If your order has not arrived, then we recommend contacting the courier in the first instance. If your delivery cannot be located by the courier, please contact our team, who will work with our delivery partners to investigate the issue. Please note that we cannot accept any liability for loss once a package has been accepted by any person at the delivery address.
